Terms of Service

1. Acceptance and who these terms cover

These terms are an agreement between you and Ravanika Tech Inc. ("Ravanika", "we", "us"). They apply to three groups of people, and by using the relevant part of the service you accept the parts that apply to you:

• Providers — counsellors and other mental-health professionals who hold a Ravanika account and use the Practice Workspace.
• Visitors — anyone browsing the public website, including the provider directory.
• Prospective clients — anyone who submits an inquiry, or reveals contact details, through a provider’s public profile. Sections 1, 2, 9, 10, 11, 12, 15 and 16 apply to you; the provider-specific sections do not.

2. What Ravanika is

Ravanika is practice-management software with a public provider directory. It is not a treatment service or a client marketplace, and Ravanika is not involved in your care.

The Practice Workspace gives providers tools for client records, session scheduling, payments and receipts, follow-ups, assessments, and a public professional profile. The directory lets visitors browse those public profiles and contact providers directly.

3. Accounts and eligibility

Provider accounts are invite-based; there is no public self sign-up. To hold an account you must be a practising mental-health professional, supply accurate registration or membership details when you request access, and keep them current. You are responsible for safeguarding your sign-in credentials and for all activity under your account, and you must tell us promptly if you believe your account has been compromised.

4. Provider responsibilities

Providers are responsible for the accuracy of everything on their public profile, for confirming client consent before sending any client-facing SMS or email message through the service, and for complying with the advertising, consent, privacy, and record-keeping rules of their own regulator or professional association. Ravanika provides the tools; how they are used in practice is the provider’s professional responsibility.

Scope of use

Ravanika’s practice management tools are provided for use in the country in which the provider’s application was reviewed and accepted.

Providers must not enter or store records for clients located outside that country. This is a condition of use, not a recommendation. Ravanika is not configured for, and does not undertake to meet, the requirements of health privacy regimes outside the accepted country.

Providers remain responsible for their own professional registration and for determining where they are permitted to practise. Where a provider chooses to work with a client outside the accepted country, that work must be recorded elsewhere, not in Ravanika.

5. Acceptable use

You must not:

• scrape, harvest, or bulk-download the directory or any provider’s contact details;
• use the service for any unlawful purpose, or to send spam or unsolicited commercial messages;
• attempt to access another provider’s workspace, another person’s data, or any non-public part of the service;
• interfere with the operation or security of the service, or probe it for vulnerabilities without written permission.

6. Plans, billing, and cancellation

Paid plans are billed monthly, in advance, in Canadian dollars (CA$), by card through our payment processor. Prices are as shown on the pricing page and exclude tax. GST or HST is added at checkout at the rate for your province and shown as a separate line item; Ravanika’s GST/HST registration number is 796833044 RT0001. British Columbia customers are also charged 7% BC provincial sales tax, shown as its own separate line item under Ravanika’s PST registration number PST-1513-1284. Where a provincial sales tax applies in another province and Ravanika is registered to collect it, it is shown as a further separate line item.

Ravanika is not able to sell to every province. If we cannot lawfully charge the tax that applies where you are, checkout will tell you so and no subscription is created.

Subscriptions renew automatically each month until cancelled. By subscribing you authorize the recurring monthly charge at the then-current price of your plan; we will give you advance notice of any price change before it takes effect. You can cancel at any time from your billing settings or by contacting us — cancellation takes effect at the end of the current billing period, and no further charges are made after that.

After cancellation or downgrade, your workspace data is not deleted automatically. If you want a copy of your records, or want them removed, contact us — see the Privacy Policy. Fees already paid are non-refundable except where the law requires otherwise; if we materially fail to provide the service, contact us and we will put it right or refund the affected period.

7. Intellectual property

Ravanika owns the platform — the software, design, and branding. Providers retain all rights to their own content: their profile text and images, and the client records they enter. Providers grant Ravanika a limited, revocable licence to host, process, and display that content solely to provide the service — for example, showing a public profile in the directory, or storing client records in the workspace. We claim no other rights in it.

8. Third-party assessment instruments

The assessment library includes standardized instruments (such as PHQ-9, GAD-7, PCL-5, and the DASS-21 anxiety subscale) that are the intellectual property of their respective copyright holders. Where only part of an instrument is implemented, the library names the part rather than the whole — the DASS-21 appears as its anxiety subscale only, and neither the depression nor the stress subscale is included. Their inclusion is subject to each instrument’s own licence terms, and required attributions are shown where an instrument is displayed or scored. Providers must use the instruments within those terms and within their own professional competence; Ravanika does not grant any rights in an instrument beyond what its copyright holder permits.

9. Not an emergency service

Ravanika is not an emergency or crisis service. If you or someone else is in immediate danger, call 9-1-1. For mental-health crisis support anywhere in Canada, call or text 9-8-8 — free, confidential, and available at any hour.

10. No professional relationship

Ravanika is a software and directory provider. We do not provide health care, counselling, or clinical advice; we do not employ, supervise, or direct the providers listed in the directory; and we are not a party to any relationship between a provider and their client. Beyond the registration checks made when an account is created, we do not verify a provider’s ongoing fitness to practise — verify a practitioner’s registration with their college or association, and discuss fees and services directly with them.

11. Disclaimer of warranties

The service is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation, and we do not guarantee that a profile or directory listing will produce inquiries, clients, or any business outcome.

12. Limitation of liability

To the extent permitted by the law of British Columbia, Ravanika’s total liability for all claims arising out of or relating to the service is limited to the fees you paid to Ravanika in the 12 months before the event giving rise to the claim, and Ravanika is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Nothing in these terms limits liability that cannot lawfully be limited.

13. Indemnity

Providers agree to indemnify Ravanika against third-party claims arising from their own professional practice, their profile content, or their breach of these terms — including claims by their clients relating to care, and claims that their profile content infringes someone else’s rights.

14. Suspension and termination

You may close your account at any time. We may suspend or terminate an account for material breach of these terms, for non-payment, or where required by law — with reasonable notice except where the breach creates risk to others or to the service, in which case suspension may be immediate while we investigate.

Whichever side ends the relationship, your workspace data is not deleted automatically, and you can ask us for a copy of it — except where the law requires us to withhold or delete it sooner.

15. Changes to these terms

We may update these terms. For material changes we will give providers at least 30 days’ notice by email to the account address and by a notice in the workspace, stating the effective date. Continuing to use the service after the effective date is acceptance of the updated terms; if you do not accept them, cancel before they take effect.

16. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. The courts of British Columbia have exclusive jurisdiction over disputes arising from them.

17. Contact and legal entity

Ravanika Tech Inc. · BC incorporation number BC1602142 · 233–1641 Lonsdale Ave, North Vancouver, BC V7M 2J5 · info@ravanika.com